Refund & Cancellation Policy
Last Updated: January 12, 2026
Team4Job operates as an escrow-based marketplace connecting Clients with Professionals. All payments are held securely in escrow until job completion. This policy governs refunds and cancellations for both parties.
1. Escrow Payment System
When a Client funds a job, the payment is held in a secure escrow account managed by our payment partner. Funds are only released to the Professional upon successful job completion and Client approval.
2. Client Cancellations & Refunds
2.1 Before Professional Acceptance
- Full Refund: 100% refund minus payment gateway charges (2-3%).
- Processing Time: 5-7 business days to original method.
2.2 After Professional Acceptance
- Mutual Cancellation: Both parties must agree.
- Service Fee: Platform fee (5-10%) is non-refundable.
3. Professional Cancellations
- Before Acceptance: Professionals can decline without penalty.
- After Acceptance: May impact reputation score; full refund to Client (minus gateway charges).
- Partial Work: If mutual agreement is reached, partial payment may be awarded.
4. Dispute Resolution
If either party is dissatisfied and cannot reach mutual agreement, they must raise a dispute within the platform. Our support team will review evidence and make a final, binding decision within 3-5 business days.
5. Auto-Settlement Protection
To protect Professionals, if a Client fails to approve or reject completed work within 5 days, funds are automatically released to the Professional.
Questions about refunds?
Contact support at support@team4job.com